Shipping policy

Last Updated: September 8, 2026

Thank you for shopping with USA Home Marketplace, operated by Rivosta LLC. We are committed to providing clear and transparent information about the processing, shipping, and delivery of your order.

This Shipping Policy applies to purchases made through usahomemarketplace.com.

1. Shipping Destinations

USA Home Marketplace currently ships to eligible addresses within the United States.

At this time, we do not ship internationally.

Certain locations or products may be subject to shipping restrictions because of product size, weight, carrier limitations, or other logistical considerations. If we are unable to ship an order to your address, we will contact you and provide an appropriate resolution.

2. Order Processing Time

Orders are generally processed within 1–3 business days.

Business days are Monday through Friday, excluding U.S. federal holidays.

Processing time begins after your order has been successfully placed and payment has been authorized.

During processing, we may verify your order information, prepare the product for shipment, and coordinate fulfillment with the appropriate warehouse or shipping carrier.

Orders placed on weekends or holidays will generally begin processing on the next business day.

3. Estimated Transit Time

After an order has been processed and shipped, standard delivery generally takes:

3–7 business days

Therefore, the estimated total delivery timeframe is generally:

4–10 business days from the date the order is placed.

Delivery times are estimates and are not guaranteed unless expressly stated otherwise.

4. Furniture and Oversized Products

Certain furniture, large home products, or oversized items may require additional handling or specialized delivery services.

These products may have longer processing or transit times than standard parcel shipments.

When a product has special delivery requirements or a delivery estimate materially different from our standard shipping timeframe, we aim to provide that information on the applicable product page or during the ordering process.

Customers purchasing furniture should review the product dimensions carefully before ordering.

5. Shipping Costs

Shipping charges, if applicable, are displayed during checkout before you complete your purchase.

If an order or product qualifies for free shipping, this will be displayed on the Website, product page, cart, or checkout, as applicable.

Customers will have the opportunity to review applicable shipping charges before submitting payment.

We do not intentionally add undisclosed mandatory shipping charges after an order has been completed.

6. Order Confirmation

After successfully placing an order, you will receive an order confirmation at the email address provided during checkout.

Please review your order confirmation carefully.

Customers are responsible for verifying that the following information is correct:

Name
Products ordered
Product variants
Quantity
Shipping address
Billing information
Email address
Telephone number

If you notice an error, please contact us as soon as possible at contact@usahomemarketplace.com.

7. Shipping Confirmation and Tracking

Once your order has shipped, we will generally send a shipping confirmation email.

Where tracking is available, the email will include a tracking number or tracking link.

Please allow up to 48 hours after receiving the shipping confirmation for tracking information to become active or update within the carrier's system.

8. Multiple Shipments

Some orders may contain products fulfilled from different locations.

As a result, products from the same order may:

Arrive in separate packages
Have different tracking numbers
Be delivered by different carriers
Arrive on different dates

You will not be charged additional shipping fees solely because we divide an order into multiple shipments unless such charges were clearly disclosed before purchase.

9. Shipping Carriers

We may use various reputable shipping and delivery providers depending on the product, destination, size, weight, and fulfillment location.

Carrier selection may vary from order to order.

Tracking information will be provided when available.

10. Accurate Shipping Information

Customers are responsible for providing a complete and accurate shipping address when placing an order.

Please make sure your address includes all applicable information, including:

Full recipient name
Street address
Apartment, suite, or unit number
City
State
ZIP code
Telephone number, where required for delivery

If you discover an address error after placing your order, contact us immediately at contact@usahomemarketplace.com or +1 205-284-3173.

We will make reasonable efforts to assist you, but we cannot guarantee that an address can be changed after an order has entered fulfillment or has been shipped.

11. Delivery Delays

Although we work to provide orders within the estimated timeframe, delays can occasionally occur because of circumstances outside our reasonable control.

Examples may include:

Severe weather
Carrier delays
Transportation disruptions
High seasonal shipping volumes
Natural disasters
Federal holidays
Incorrect or incomplete addresses
Delivery access issues
Unexpected logistical disruptions

If we become aware of a significant delay affecting your order, we will make reasonable efforts to provide updated information.

12. Lost Packages

If your order has not arrived within the expected delivery timeframe, please first review the tracking information provided.

If the package appears to be lost or there has been no meaningful tracking update, contact us at:

contact@usahomemarketplace.com

Please provide your:

Full name
Order number
Shipping address
Relevant tracking information

We will review the issue and, where appropriate, work with the carrier or fulfillment provider to investigate.

Where an order is confirmed lost in transit, we will provide an appropriate resolution in accordance with applicable law and our store policies.

13. Packages Marked as Delivered

If tracking shows that your package was delivered but you cannot locate it, we recommend:

Checking around the delivery location.
Checking with household members or neighbors.
Checking with your building reception or mailroom, where applicable.
Reviewing the carrier's tracking information.
Contacting us if the package still cannot be located.

We will assist with reasonable investigation of the shipment.

14. Damaged Shipments

If your order arrives damaged, please contact us as soon as reasonably possible at:

contact@usahomemarketplace.com

Please include:

Your order number
A description of the damage
Photos of the damaged product
Photos of the external packaging
Photos of the shipping label, when available

This information helps us investigate the issue and provide an appropriate solution.

Please do not dispose of the damaged product or packaging until we have provided instructions, when reasonably possible.

15. Incorrect Products

If you receive an item that is materially different from what you ordered, please contact us at contact@usahomemarketplace.com.

Include your order number and photographs of the product received.

We will review the issue and provide an appropriate solution in accordance with our Return & Refund Policy.

16. Undeliverable or Refused Packages

A shipment may be returned to us or our fulfillment provider if:

The shipping address is incorrect or incomplete
The carrier cannot access the delivery location
The recipient is unavailable where a signature is required
Delivery is refused
The package remains unclaimed

If this occurs, please contact us so we can determine the appropriate next steps.

Additional shipping charges may apply to reship an order when the failed delivery resulted from an incorrect address or other information supplied by the customer, where permitted by law.

17. Order Changes and Cancellations

If you need to modify or cancel an order, contact us as soon as possible:

Email: contact@usahomemarketplace.com
Phone: +1 205-284-3173

We will make reasonable efforts to accommodate your request.

However, we cannot guarantee changes or cancellations after an order has entered processing or has shipped.

If the order has already shipped, our Return & Refund Policy will apply.

18. Delivery Estimates

All delivery dates displayed on our Website, checkout, emails, or tracking information should be treated as estimates unless expressly stated otherwise.

Actual delivery times may vary depending on the destination, product, fulfillment location, carrier, and circumstances outside our reasonable control.

Nothing in this section limits any rights customers may have under applicable U.S. consumer protection laws.

19. Shipping Restrictions

Certain products may not be eligible for delivery to all U.S. locations due to carrier, product, regulatory, weight, or size restrictions.

If an order cannot be fulfilled because of a shipping restriction, we will contact the customer and provide an appropriate resolution, which may include cancellation and refund of the affected product.

20. Returns

Shipping related to returns is governed by our separate Return & Refund Policy.

Please review the Return & Refund Policy for information regarding:

Return eligibility
Return timeframe
Return shipping costs
Damaged or defective products
Incorrect products
Buyer-remorse returns
Refund processing

21. Customer Support

If you have questions about shipping, tracking, delivery, or an existing order, please contact us.

USA Home Marketplace
Operated by Rivosta LLC

Business Address:
1095 Sugarview Dr Ste 100
Sheridan, WY 82801
United States