Refund policy
Last Updated: September 8, 2026
At USA Home Marketplace, operated by Rivosta LLC, we want our customers to be satisfied with their purchases. Please review our return and refund policy before placing an order.
30-Day Return Policy
We accept eligible returns requested within 30 days after the date your order is delivered.
To be eligible for a return, the product must generally:
- Be in its original condition;
- Be unused and undamaged, except where the item arrived damaged or defective;
- Include its original packaging, accessories, manuals, and components where applicable; and
- Include proof of purchase or the applicable order number.
How to Request a Return
To initiate a return, contact:
contact@usahomemarketplace.com
Please provide:
- Your name;
- Order number;
- Product you wish to return;
- Reason for the return; and
- Photos when the item is damaged, defective, or incorrect.
Please do not send a return before receiving return instructions from our customer service team.
Return Shipping Costs
For returns resulting from an item being damaged, defective, incorrect, or materially different from what was ordered, USA Home Marketplace will be responsible for the reasonable return shipping costs.
For returns due to buyer’s remorse, such as ordering the wrong size, changing your mind, or no longer wanting the product, the customer is responsible for return shipping costs.
Restocking Fees
We do not charge a restocking fee for eligible returns.
Damaged, Defective, or Incorrect Products
Please inspect your order after delivery.
If your product arrives damaged, defective, or incorrect, contact us as soon as possible at contact@usahomemarketplace.com.
We will review the issue and, where appropriate, arrange a replacement, return, or refund.
Non-Returnable Items
Certain products may not be eligible for return for health, safety, hygiene, customization, or other legitimate reasons.
Any product-specific return restriction will be clearly disclosed on the applicable product page before purchase.
Gift cards, if offered, are non-returnable except where required by applicable law.
Refunds
Once we receive and inspect your returned product, we will notify you regarding the status of your refund.
If approved, the refund will be issued to the original payment method.
Please allow approximately 5–10 business days after the refund is processed for the amount to appear on your account. Actual posting times may vary depending on your bank or payment provider.
Original shipping charges, if any, are generally non-refundable for buyer-remorse returns unless required by law.
Exchanges
If you receive a damaged, defective, or incorrect item and would prefer a replacement, please contact us.
Replacement availability depends on inventory.
Order Cancellations
If you need to cancel an order, contact us as soon as possible at contact@usahomemarketplace.com.
We will attempt to accommodate cancellation requests, but we cannot guarantee cancellation once an order has entered processing or has shipped.
If the order has already shipped, you may request an eligible return after delivery.
Contact Us
For return and refund questions:
USA Home Marketplace
Operated by Rivosta LLC
1095 Sugarview Dr Ste 100
Sheridan, WY 82801
United States
Phone: +1 205-284-3173
Email: contact@usahomemarketplace.com